Sep 03

This is a real winner! I have tried lots of new products and feature enhancements to help manage my daily flood of email, but the new Priority Inbox feature that Google has rolled out this week is the best I have seen in a long time. It was easy to setup and I found three overlooked important messages the first time I used it.

Gmail Priorirty Inbox

I have relied on Google’s excellent spam filters for years to sift the bogus crap out of my inbox, but I have trouble finding the messages from real people hidden in the jumble of newsletters, service update notices, the latest offers from my favourite companies, and those friends that insist on forwarding every email they read to everyone they know. I am sure that I am not alone.

Yes you can use your email client’s inbox rules to help sort things out, but what about when you use webmail or a mobile device to access your mail? Gmail’s server based filtering rules go a long way to help organize the chaos, but it is really tiresome to have manually add more and more special case filtering rules every time I subscribe to an email newsletter, or I add a new client.

What if my inbox paid attention to which messages I tend to read first or most often? What if it looked at who I actively engage with new messages and replies? What if it used that information to predictively sort my messages, putting the ones I am most likely to want to see at the top? Enter Google’s new Priority Inbox.

Google began rolling out this new feature to Gmail users on Monday. It is now saying that Priority Inbox should be available to all users (including Google Apps users) today. To activate it, look for the “New! Priority Inbox” message in the top right corner of your Gmail window. You will still have access to the regular inbox view, but I am betting that after you train the new priority filter, it’s unlikely that you’ll go back.

Try it out and let me know what you think.

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Aug 27

We have been seeing social media comments from Twitter and Facebook as part of the Google search results since late last fall. Now that experience has been significantly refined and enhanced. Today, Google Realtime Search has been refreshed with three key additions: conversation view, location refinements and Google Alerts for updates.

Conversations Not Just Comments

The new conversation view feature lets you display tweets chronologically from the original comment and grouping replies and retweets so that you can see the evolution of the conversation and not just the most recent comments. Readers can click “Full conversation” below an update to access the threaded-view.

Monitoring Local Sentiment

The improved location features now let you zero in on your community of interest. If you are a small business and interested only in the conversation about your industry in your town, you can now specify exact locations in the “Custom Location” box to narrow results to a particular city, state or country. If you are a larger organization and concerned with looking at results from a number of different regions, there are also quick links below each update to show only results from that same region.

Automated Alerts

Keeping an eye on the conversation just got a little easier. Google has now made it easy to add your social media search to your Google Alerts. Simply click the “Create an e-mail alert for [search term]” to setup a Google Alert for “Updates.” Updates is a new type of alert for the status updates that Google Real-time Search indexes. You can choose the frequency of your email alerts to be as-it-happens, once per day or once per week basis.

Where To Find It

Google Realtime Search, continues to be accessible via the left-hand search options menu as “Updates”, and now also exists as a standalone product at google.com/realtime. It is currently being rolled out to all users. If you don’t yet have access and want a sneak peak, you can do so here.

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